The Particular Complaints Staff expanded typically the reply time multiple periods, but the participant performed not really react to questions regarding the account closure request in add-on to some other details. As a result, the particular complaint has been rejected credited in order to a shortage associated with communication from the particular gamer. The Particular player from Australia earned €2500 at Platincasino nevertheless faced repetitive declines with regard to pulling out more compact quantities.
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The Girl and then required a refund regarding her build up plus with respect to her accounts in buy to be forever shut once more. The Particular Problems Group facilitated connection between typically the participant and Platincasino, guaranteeing the casino processed the particular refund to a good option financial institution accounts following initial issues with Revolut. The reimbursement was successfully received, in add-on to the particular account was completely shut.
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Typically The participant coming from Ireland within europe noted of which the particular online casino has been unresponsive right after he or she earned four,700 euros during a gameplay program. Consequently, the complaint has been shut down as conflicting, reflecting the particular absence associated with visibility plus justness within the online casino’s steps. The Particular gamer from Germany got their own accounts suddenly shut without any explanation or cause offered. Typically The player verified that the particular issue had been fixed in addition to the particular bank account has been reopened. The player from Philippines had won €2970 at Platincasino yet uncovered her account has been deactivated any time the girl attempted in buy to check about her drawback status.
Player Ceased Responding
Right After posting all needed paperwork for confirmation, including a good authorized bank declaration, their drawback was nevertheless rejected because of to end up being able to alleged problems with the financial institution assertion. Typically The problem had been resolved after he or she resubmitted the financial institution assertion, top to become able to a effective disengagement request to become capable to the proper Australian visa card. The Particular participant proved invoice of the transaction, plus typically the complaint has been noticeable as resolved.
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The Particular gamer from Sweden is usually complaining about the extended confirmation process. The Particular gamer through Germany provides transferred money into online casino bank account, yet the money seem to be to be lost. The player coming from Australia got the disengagement help back because of in order to a 3rd celebration down payment. Typically The participant from Combined Empire had her earnings voided in inclusion to bank account clogged credited to not successful KYC confirmation. The Particular participant coming from Germany obtained a cash back added bonus, plus has already been suggested to be able to complete the betting needs. The Particular player through Germany is experiencing difficulties pulling out her earnings due to continuing additional confirmation.
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- The gamer confirmed that will typically the concern has been solved in inclusion to typically the account was reopened.
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The gamer coming from Luxembourg asked for a drawback less than a couple of several weeks before to posting this complaint. The Particular complaint was rejected since the participant didn’t respond to our own messages and questions. Typically The player from Brazil has requested a drawback fewer compared to a pair of days before to publishing this specific complaint.
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